Welcome to InterFulfillment Customer Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
IMPORTANT SUPPORT INFO:
Upon opening a support ticket, please ensure that you check your email SPAM Folder for any replies or correspondence.
During 2018 we are closed on the following days due to Holidays. Any tickets generated on these days will be replied to as soon as possible once we resume operations on the following business day.
Family Day - February 19th
Good Friday - March 30th
Easter Monday - April 2nd
Canada Day - July 2nd
Civic Holiday - August 6th
Labour Day - September 3rd
Christmas Day - December 25th
Boxing Day - December 26th
IMPORTANT NOTICE REGARDING CANADA POST SERVICES
Although negotiations are ongoing between Canadian Post and the Canadian Union of Postal Workers (CUPW) the formal conciliation period is coming to a close.
Should there be a nationwide interruption in Canada Post services, we can explore other service options to continue to fulfill your orders. Please keep in mind, this is completely out of our control and that a service interruption can affect other couriers as well.
We appreciate your patience and understanding as we continue to monitor this situation. Thank you for your business.
If you wish, please visit https://interfulfillment.com/canada-post-interruption-faq/ or www.canadapost.ca/update, where you can sign up for email updates.
ATTENTION: The first week of November is the inventory receiving cut-off time for 2018. All inventory received prior to that deadline will be processed based on standard receiving timeframes. There will be no timeline guarantee on inventory shipments received from the 2nd week of November until the end of December 2018.
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Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket