Welcome to InterFulfillment Customer Support Center


In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


ATTENTION: Due to increased Holiday season activity, our support request ticket volume is currently higher than normal. This may delay typical response times. We appreciate your patienceĀ as we work through this increase in support requests. Should you have an urgent matter, please contact our team directly at 1-800-604-4595 and we'll be happy to assist however possible. If a Customer Care team member is unavailable to take your call, please leave us a voicemail with your name, phone number, associated ticket number and how we can help so that we can resolve your request as soon as possible. Thank you.


IMPORTANT SUPPORT INFO:

Upon opening a support ticket, please ensure that you check your email SPAM Folder for any replies or correspondence.

During 2018 we are closed on the following days due to Holidays. Any tickets generated on these days will be replied to as soon as possible once we resume operations on the following business day.
New Year's Day - January 1st
Family Day - February 19th
Good Friday - March 30th
Easter Monday - April 2nd

Victoria Day - May 21st
Canada Day - July 2nd
Civic Holiday - August 6th
Labour Day - September 3rd

Thanksgiving Day - October 8th
Christmas Day - December 25th
Boxing Day - December 26th
Official 2018 Canada Post Holidays which InterFulfillment is open but will not be able perform typical Canada Post pick-ups until the following business day.
Remembrance Day - November 12th
For full details on Canada Post closures and scheduled holiday service interruptions by area please visit: https://goo.gl/ryXLhz


IMPORTANT NOTICE REGARDING CANADA POST SERVICES:

Canada Post has announced that the CUPW (Canadian Union of Postal Workers) has opted to take rotating strike action as part of their employment agreement negotiations. As a result, all shipments can expect a 1 or 2 business day delay in typical estimated delivery timeframes. Please note that this will affect shipments already in transit as well.

In order to stay up to date with any further information regarding these negotiations, please sign up for
customer alert updates on the Canada Post website.

NOTICE REGARDING INVENTORY RECEIVING: We have now entered the fourth quarter and passed our inventory receiving cut-off time for 2018. There will be no timeline guarantee on inventory shipments received until the end of December 2018.

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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

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We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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